give
Questions
Is it safe to give online?
Yes. This system meets the rigorous PCI compliance standards of security and features an encrypted information process (look for the "s" in https). In many ways giving online is safer than writing a check because an electronic contribution cannot be lost or stolen.
From what types of accounts can I give?
You can give from your checking account, debit card, or credit card issued by Visa, MasterCard, American Express, or Discover.
Are there any fees involved with giving online?
No. You will not pay any fees with an online contribution.
Can I make a one-time contribution?
Yes. The system allows you the option of making a one-time contribution by logging into your account, or giving as a guest without an account.
If I want to set up a recurring contribution, what are my options for frequency of my gift?
You have complete control over your giving frequency. Choose from weekly, monthly, bi-monthly, or any custom configuration.
Can I change the amount or the frequency of my recurring contribution?
Yes. You can change or cancel your recurring contribution at any time before the date of your next contribution. Simply log in to the system with your user name and password and go to "My Profile" on the right side of the screen. Go to "My Payment" then "Recurring Payments" to make changes. (Please keep in mind that, per IRS regulations, once a gift has been made to the church it cannot be refunded.)
What if I need to change credit card or checking account information?
You can edit or delete a saved account at any time by logging in to your account and clicking on "My Profile" then the "My Settings" tab, then "Payment Methods." Select "Edit" or "Remove" for the account to which you wish to make changes.
Can I review my donation history online?
Yes. The site will allow you to view the history of your online contributions made using the new system as of February 1, 2011. (Please note that donations you make with a check or in cash will not be reflected on this record and, therefore, the online history screen should not be used for tax purposes.)
Will I still receive regular contribution statements from the church?
Yes. The church will continue to send contribution statements to your email or home address on file for tax purposes.
How will I know that I set up my contribution correctly?
Immediately after making a contribution or setting up a recurring contribution, you will receive an email verification.
Does it matter which Internet browser I use?
The online giving system works with any browser, including most mobile devices.
I have additional questions about online giving. With whom can I talk?
For any questions, concerns or comments about the online giving system, please contact the accounting department by email at accounting@lifeatvictory.com or by phone at 724-453-6200 x 206.
